GOT QUESTIONS? WE HAVE ANSWERS.
HOW DO I ORDER?
Online: Shop Alder Design Co.
Over The Phone: 937-441-5974
In Person at our Shop: 231 N Main St. Urbana, OH 43078
HOW LONG WILL IT TAKE TO GET MY FURNITURE?
Everything we make is from scratch so there is a bit of wait time. From the day you book an order to the day it’s ready for delivery/pickup you are looking at 6-8 weeks.You are always welcome to check in with us on the status and timing of your order. If you’re in a big hurry make sure to ask about our Rush Fee.
DO YOU HAVE A WARRANTY?
Yes we do! For more info on our Warranty and return policy click here.
WHAT CAN I CUSTOMIZE?
Everything! No custom piece of furniture is built or finished until it’s ordered so you can control everything about it. Our website offers a high degree of customization, but if you're looking for customization beyond what the website offers, please give us a call and we can help place your order: 937-441-5974
WHAT SHOULD I KNOW BEFORE ORDERING?
Alder Design Co. is a garage started, locally owned furniture company. Everything you see on our site is handmade from scratch to your specifications.
Our Cosmetic Standards:
At Alder Design Co, we take great pride in each and every unique piece of solid wood furniture that we build. Given the handmade and hand finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you. Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern.
Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable finishes, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 2" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture.
Solid wood may expand and contract due to changes in temperature and humidity. This natural movement enhances the one of a kind beauty of solid wood, handcrafted furniture. It does not affect structural integrity and is not considered defective. Small cracks and splits in the wood may widen and shrink with the changing of the seasons. We do not offer machine manufactured perfection - no two pieces are exactly alike since our furniture is crafted to your order specifications. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop.