THE ALDER DESIGN CO. PROMISE
We stand behind every piece of furniture that we make. If anything happens to your furniture, whether its our fault, your fault, your kids fault, or your dogs fault, we will fix it at no additional labor or material cost to you, forever.
IF THERE IS A PROBLEM, WE WILL FIX IT.
Upon delivery of our furniture, we ask our customers to inspect their pieces to ensure they are just right. If any problems are found at that point, we are happy to take the order back to our shop for free and re-deliver it back out, as soon as possible, at no additional cost. All repairs are subject to our cosmetic standards. For more information click here
WE CAN PICK IT UP FROM YOU.
In the event a repair is needed, and if our customers have already APPROVED their furniture, then we can pick up your furniture at a discounted rate. Residential customers within 60 miles of our shop will pay $125 each way ($250 total)
OR YOU CAN BRING IT TO US
If you prefer to pass on the delivery fee, you are welcome to bring your furniture in to us yourself and we will promptly perform whatever repair is needed at no cost whatsoever. We’ll schedule the drop-off ahead of time so that we can be ready to unload the furniture and get it right into production without any delay.
2-3 WEEKS LATER YOUR FURNITURE WILL BE AS GOOD AS NEW!
Once the furniture is back in our shop we make warranty items our top priority. Where our normal production lead time is 6-8 weeks, we are able to handle virtually all repairs in 2-3 weeks. And it doesn’t matter what is needed – a new hardwood top, a complete sand and refinish, or simply a new piece of hardware – we’ll take care of it, for free, forever.